Halosight blog
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Before Michelangelo could paint the Sistine Chapel, an intricate scaffolding system had to be built so he could lie on his back and reach the ceiling. The world remembers the breathtaking frescoes, not the wooden planks and supports that made them possible. Nobody knows the name of the person who
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AI arrived with a thousand hot takes and one real question hiding underneath them: Are we using machines to replace people, or to rescue people from the machine? John Sperry’s answer? AI won’t replace relationships. It will give them back. Not in a soft, poster-on-the-wall sort of way.
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Customer communications contain a wealth of information. From emails to chat logs to CRM case histories, these interactions hold valuable insights into customer behavior, competitive activity, and business trends. However, extracting nuanced information from these channels has historically been challenging, especially for industries with specialized terminology or abstract concepts. Until